Terms of Service

1. Acceptance of Terms

By creating an account or using Phonecaller AI ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.

2. The Service

Phonecaller AI provides an AI-powered phone receptionist that answers calls, books appointments, and captures leads on behalf of your business. The Service depends on third-party telephony and AI infrastructure and is provided on an "as available" basis.

3. Accounts & Eligibility

You must be at least 18 years old and legally able to enter contracts to use Phonecaller AI. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Subscriptions & Billing

Subscription fees are billed in advance on a monthly basis according to your selected plan. All fees are exclusive of VAT unless stated otherwise. Each plan includes a monthly allowance of AI call minutes.

If your payment fails, your AI agent will stop answering new calls until payment succeeds - regardless of any unused call minutes remaining on your account - since phone number and infrastructure costs continue to apply independently of usage.

• Plans may be upgraded, downgraded, or cancelled at any time from Billing
• Unused call minutes roll over and carry forward to your next billing cycle
• Once your call-minute allowance is used for the current cycle, your AI agent will stop answering new calls until it renews or you upgrade your plan

5. Acceptable Use

You agree not to use Phonecaller AI to impersonate any person or business, to violate any applicable telecommunications or consumer protection law, or to record calls without providing legally required notice to callers.

6. AI Limitations & Accuracy

Phonecaller AI is a conversational assistant and, like any AI system, may occasionally misunderstand a caller or provide an imperfect response. You remain responsible for reviewing bookings, transcripts, and business-critical communications relayed by the Service.

7. Intellectual Property

Phonecaller AI and its underlying technology remain the property of its operator. You retain ownership of the business content you provide (services, pricing, FAQs) used to configure your AI agent.

8. Termination

You may cancel your subscription at any time from Billing. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

9. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising from your use of the Service is limited to the fees paid by you in the 12 months preceding the claim.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect.

11. Governing Law & Contact

These Terms are governed by the laws of England and Wales. For any questions, contact contact@phonecallerai.com.